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Director, Client Ops
New York

Who is Starcom:
As the Human Experience Company, we are a global media agency that believes in the alchemy of people and technology to create experiences people love and actions brands need. It’s in our DNA. We’re powered by the strength of our innovative, driven and intelligent people who are deeply passionate about achieving best-in-class results on behalf of our clients – some of the world’s leading marketers.
We value you and the work you do. We work hard, but also enjoy scores of perks rooted in our legacy of having one of the strongest agency cultures. Our top-notch health insurance plans and very generous paid time off allow you much-needed time to recharge and achieve the work-life balance you need to bring your absolute best self to work.
If you’re an ambitious goal-setter who’s obsessed with the art and science of data, technology and innovation, we want you!
Why you want to work for us:
The Director of Client Operations is an experienced media professional with a primary focus on supporting the Operations team in all related tasks as delegated.  
Our teams are expanding like crazy, and we want you to join us if you are passionate about connecting brands and people.  Joining Starcom automatically means that you are a key member of a team who drives and advocates for the global reputation and differentiation of the Starcom brand through a clear and consistent story, spanning communications and brand marketing platforms.

What You’ll Do:
Supports Client Operations team in the execution of budget management, billing, reconciliation, process improvements, general reporting and data manipulation, and more as directed while maintaining an eye for detail and understanding the inter dependencies across the various tasks assigned.
  • Internalizes and coordinates inter-project dependencies, including projects outside of assigned responsibilities
  • High detail and coordination skills required; able to accurately exchange/ track with high volumes of data and manage timely status updates with multiple internal and external stakeholders. Prepares regular status reports and distributes internally and externally if necessary
  • Tracks key project milestones and raises the appropriate flags to ensure timely execution of deliverables
  • Exercises discretion when presented with sensitive and/or confidential information (e.g. financial information, personnel information, etc.).
  • Provides feedback for process improvement and lessons learned as related to assigned tasks
  • Consistently demonstrates a desire to learn through pro activity and initiative
  • Solid written and communication skills
  • Strong critical thinking and problem solving skills
  • Detail orientations with strong independent project management and time management skills
  • Demonstrated ability to navigate technology platforms in digital media

Who You Are:
  • BA/BS degree Preferred in Marketing, Business Administration, Finance, Accounting, Communications/Advertising
  • Approximately 10 years of progressive levels of responsibility
  • General Media Methodology would be helpful. 1-2 years media billing experience
  • Analytical skills with a foundation in strategic business management
  • Experienced in implementing new product development or product enhancement projects
  • Experienced Microsoft Excel user comfortable with Pivot tables and formulas within the industry / operations function/finance
  • Finance experience, especially in Media would be a plus 

Does this sound like you? Great! We’d love to hear from you. Click on the Apply Now button!
About Starcom Worldwide
Starcom is the Human Experience Company. A world-renowned media communications agency, we believe the alchemy of people and technology creates experiences people love, and actions brands need. With more than 5,000 employees worldwide, Starcom partners with the world's leading marketers and new establishment brands, including Airbnb, Coca-Cola, Fiat Chrysler Automobiles, Kellogg Company, Kraft Heinz, Samsung, Visa and more. Starcom is part of Publicis Media, one of four solution hubs within Publicis Groupe [Euronext Paris FR0000130577, CAC40], and has offices within Publicis One.
Starcom is an Equal Opportunity Employer.




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